Refund Policy

This Refund Policy explains how refunds work for purchases made from Faceless Inc. (“Faceless”, “we”, “us” or “our”). It supplements, and should be read together with, our Terms of Use, which control in the event of any conflict. Faceless is a digital software service: purchases give you access to our software and to credits used to generate images.

1. What you are buying. Access to Faceless is sold as an annual membership together with prepaid credits. Credits are consumed each time you generate an image. You are charged upfront at checkout, and access and credits are made available to your account immediately.

2. Refund window for initial purchases. You may request a refund of your initial purchase within seven (7) days of that purchase, or as otherwise required by the law in your jurisdiction, provided that no credits have been used. Once you have used any credits, the purchase is no longer eligible for a refund. Refunds apply only to initial purchases, not to renewals, and may be subject to a service fee not exceeding six percent (6%) of the initial fee where permitted by law.

3. Renewals. Membership renewals are non-refundable. You can cancel at any time from your account settings or by contacting us; cancellation stops future renewals but does not refund the current term. See §10 of the Terms of Use for how cancellation and auto-renewal work.

4. Credits. Purchased credits are prepaid amounts for use within the Service. Credits have no cash value, are non-transferable, and are non-refundable and non-redeemable for cash except as required by law. Unused credits are forfeited upon account cancellation or cessation of the Service.

5. Failed generations. If an image generation fails for a technical reason on our side, the credits reserved for that generation are released back to your balance — you are only charged for successful results.

6. Statutory rights. Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your jurisdiction (for example, statutory cancellation or withdrawal rights). Where such rights apply, they take precedence over the terms above.

7. How to request a refund. To request a refund or ask a question about billing, contact us at [email protected] from the email address associated with your account. We aim to respond within a few business days.

8. Changes to this policy. We may update this Refund Policy from time to time. When we do, we will revise the “Effective as of” date above.